TERMS AND CONDITIONS


1.GENERAL

1.1 Before using our website, please read these Terms and Conditions carefully. By registering a Player Account with the website you confirm your consent with the Terms and Conditions.

1.2 The website Bets.io ("Casino", "Website", “Service”, “Company”, "We", "Us", "Our") is owned and operated by Bets Entertainment N.V., a company registered and established under the laws of Curacao. Bets Entertainment N.V.’s registration number is 152125 and its registered address is Abraham de Veerstraat 9, Curacao.

1.3 It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction for online gambling. Internet gambling may not be legal or may be restricted under some jurisdictions. You understand and accept that the Company is unable to provide You with any legal advice or assurance in respect to Your use of the Services and the Company makes no representations whatsoever as to the legality of the Services under Your jurisdiction. Please, authenticate the relevant laws in Your jurisdiction before registering with the Company on the Website and using the Services.

1.4. The Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes.


2. ACCEPTED PLAYERS

2.1 The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.

2.2 The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.

2.3 It is entirely and solely your responsibility to enquire and ensure that you do not breach laws applicable to you by participating in the games. Depositing real funds and playing for real money is subject to the laws of your country, and it is your sole responsibility to abide by your native regulations.

2.4 The Company reserves the right to ask for proof of age from the player and limit access to the Website or suspend the Player Account to those players who fail to meet this requirement.

2.5 Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards.

2.6 Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies, Curacao, Gibraltar, Jersey. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy.


3. GAMES

3.1 Some games may be unavailable in certain jurisdictions, as required by the policies of game providers which may change from time to time. 3.2. By accepting these Terms and Conditions you confirm that you know and understand the rules of the games offered on the Website. It is at your discretion to familiarize yourself with the theoretical payout percentage of each game.


4. ACCEPTED CURRENCIES

4.1 The website allows playing for the following currencies: Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Litecoin (LTC), Dogecoin (DOGE), Tether (USDT).


5. FEES AND TAXES

5.1 You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.


6. DISCLAIMER OF LIABILITIES

6.1 By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to losing money. The Casino is not liable for any possible financial damage arising from your use of the Website.

6.2 The Casino is not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may limit access to the Website or prevent any players from uninterrupted play.

6.3 In the unlikely case where a wager is confirmed or a payment is performed by us in error, the Company reserves the right to cancel all wagers accepted containing such an error, or to correct the mistake by re-settling all the wagers at the correct terms that should have been available at the time that the wager was placed in the absence of the error.

6.4 If we mistakenly credit your Player Account with winnings that do not belong to you, whether due to a technical issue, error in the paytables, human error, or otherwise, the amount will remain our property and will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of incorrect crediting, you are obliged to notify us immediately by email.

6.5 The Casino, its directors, employees, partners, service providers:

  • do not warrant that the software or the Website is/are fit for their purpose;
  • do not warrant that the software and Website are free from errors;
  • do not warrant that the Website and/or games will be accessible without interruptions;
  • shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the games.

6.6 You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.

6.7 You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from participation in the Website.


7. PLAYER ACCOUNT

7.1 Each player can create only one (1) personal account. 

7.2 Creating multiple Player Accounts by a single player can lead to termination of all such accounts and confiscation of all funds on the balances. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

7.3 Only one account on Bets.io can be opened per one person, one IP address, one physical address, one device, one payment wallet. The violation of this rule may lead to the blocking of the account and confiscation of the active balance.

7.4 Any returns, winnings, or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

7.5 The Website can only be used for personal purposes and shall not be used for any type of commercial profit. You must maintain your account and keep your details up-to-date.

7.6 We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Until the account is fully verified, no cash outs will be processed. In case the provided phone number is incorrect, missing, or false or the player will not answer the phone call, we reserve the right to confiscate your winnings and/or disable your user account. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, the funds will be retained by the Company, since you have failed to pass the KYC procedure.

7.7 You must enter all mandatory information requested into your registration form, including a valid e-mail address; if you do not enter a valid email address, we will be unable to help you recover any “forgotten passwords”. It is your sole responsibility to ensure that the information you provide is true, complete, and correct.

7.8 Bets.io prohibits player collusion and does not allow any kind of robots and programmed devices to participate in gameplay. Bets.io reserves the right to void any gameplay which results from the use of robots and/or programmed devices.


8. KNOW YOUR CUSTOMER (“KYC”)

8.1. Bets.io reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a User. Bets.io reserves the right to restrict the Service, payment or withdrawal until identity is sufficiently determined, or for any other reason in Bets.io’s sole discretion. Bets also reserves the right to disclose a User’s information as appropriate to comply with legal process or as otherwise permitted by the privacy policy of Bet Entertainment N.V. (operator of Bets.io), and by using the Service, you acknowledge and consent to the possibility of such disclosure.


9. ANTI-FRAUD POLICY

9.1 The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:

  • participating in any type of collusion with other players
  • development of strategies aimed at gaining unfair winnings
  • fraudulent actions against other online casinos or payment providers
  • chargeback transactions with a credit card or denial of some payments made
  • creating two or more accounts
  • other types of cheating

or becomes bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notified or informed about the reasons for such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the player.

9.2 The Casino has zero tolerance to advantage play. Any player who will try to gain an advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

  • chargebacks and double spends;
  • creating more than one account in order to get an advantage from casino promotions;
  • providing incorrect registration data;
  • providing of forged documents;
  • any other actions which may damage the Casino.

9.3 The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.

9.4 In order to verify a player`s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case a player doesn’t have an opportunity to provide documents in the above-mentioned alphabets casino reserves the right to demand video verification where the player shows his/her documents.

9.5 The Casino reserves the right to retain payments if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.

9.6 Should you become aware of any possible errors or incompleteness in the software, you agree to refrain from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

9.7 Bets.io reserves the right to declare a wager void partially or in full if Bets.io, at its own discretion, would deem it obvious that any of the following circumstances have occurred:

  • You, or people associated with you may directly or indirectly influence the outcome of an event, to obtain an unlawful advantage,
  • You and or people associated with you are directly or indirectly avoiding the rules of Bets.io,
  • the result of an event has been directly or indirectly affected by criminal activity,
  • wagers have been placed that would not have been accepted otherwise, but that was accepted during periods when the website have been affected by technical problems,
  • due to an error, such as a mistake, misprint, technical error, force majeure, or otherwise, wagers have been offered, placed, and or accepted due to this error.

9.8 The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.


10. CLOSING OF ACCOUNT

10.1 You may close Your account by contacting customer support [email protected] or using Live Chat (the bottom right corner).

10.2 Bets.io reserves the right to close your account and to refund to you the "Account balance", subject to the deduction of relevant withdrawal charges, at Bets.io’s absolute discretion and without any obligation to state a reason or give prior notice.


11. COMPLAINTS

11.1 You are free to contact our customer service team according to the instructions found on the Website to give us any complaints regarding our services.

11.2 Complaints are handled in the support department and escalated in the organization of the Casino in the case that support personnel did not solve the case immediately. You shall be informed about the state of the complaint to a reasonable level.

11.3 If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.

11.4 In the event of any dispute, you agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that was logged on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

11.5 When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.


12. YOUR OBLIGATIONS AS A PLAYER:

12.1 You hereby declare and warrant that:

  • You are over 18 years of age or such higher minimum legal age of majority as stipulated if the jurisdiction of Your residence (e.g. Estonia – 21 years) and, under the laws applicable to You, legally allowed to participate in the Games offered on the Website.

  • You participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only.

  • You participate in the Games on your own behalf and not on behalf of any other person.

  • All information that You provide to Bets.io during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify Bets.io of any change of such information.

  • You access your account by username and password. We guarantee that We will not disclose your username and password to any third party. We will also take reasonable efforts to implement protective mechanisms to prevent unauthorized access to Your Account. You, on Your behalf, should protect Your username and password and never disclose them to any third party, also You should take all technical and other efforts to prevent Your username and password from being accessed and obtained by any other person without Your authorization.

12.2 If We suspect that another person has been using Your Account, We will be entitled to immediately suspend Your Account and block all transactions made from or to Your Account and notify You about our suspicions that unauthorized access may be taking place.

However, it is not our obligation to monitor and detect all unauthorized access to Your Account. You hereby acknowledge and agree, that We take no responsibility for any third-party access to Your Account and under no circumstances shall the Company be liable for any losses and damages incurred by You as a result of misuse of Your username and password by any person or for any unauthorized access to Your Account and all transactions where Your username and password have been entered correctly will be regarded as valid, whether or not authorized by You.

  • You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for any winnings that You receive from Bets.io;

  • You understand that by participating in the Games you take the risk of losing Virtual Funds deposited into Your Member Account;

  • You shall not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to Your or third parties participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. Bets.io hereby reserves the right to invalidate any wager in the event of such behavior;

  • You understand that Virtual Funds as Bitcoin are not considered a legal currency or tender and as such on the Website they are treated as virtual funds with no intrinsic value.

  • You understand that Bitcoin value can change dramatically depending on the market value.

  • You are not allowed to use any payment methods that belong to a Third-party or person.

12.3 Games played on Our site should be played in the same manner as games played in any other setting. This means that players should be courteous to each other and avoid rude or obscene comments.


13. ADVANTAGE PLAY

13.1 Should the Casino become aware of any user who has accepted the bonus or a promotion with the sole purpose of creating a positive expected value on bonus return by using known practices aimed at securing cash out of said bonus or at any way try to take advantage of bonuses received by Bets, then Bets will enforce immediate confiscation of winnings and closure of the account with the right to withhold any further withdrawals. An example of advantage play would be delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.


14. RESPONSIBLE GAMING

14.1 Gambling at an online casino should always be aimed at entertainment. However, there are some people who lose control over themselves while gambling. Before starting to play, it is important to realize that gambling shall never be viewed as a source of income or a means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.

14.2 If you think that you’ve started spending more money than you can afford, or gaming interferes with your normal daily routine, we strongly advise considering several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.

14.3 To assist you in gambling responsibly we have limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. Please send an email to [email protected] or contact our 24/7 Live Chat support chat to apply limits to your account.

14.4 Limits can be amended at any time. A decrease in the limit will take effect immediately, however, an increase may only occur after email confirmation and only after the previous limit of the same type expires. This rule is applied to the players to avoid rash decisions. If you need more information or assistance regarding Personal Limits, please contact our support team at [email protected]

Loss Limit. A limit on your losses in the casino could be set for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If, for example, you deposit 2 200 DOGE, set a Loss Limit of 1 100 DOGE and then go on to win 1 000 000 DOGE, you can still lose more than 1 100 DOGE of the 1 000 000 DOGE balance as it is based on the initial deposit rather than on the winnings.

Wager Limit. A limit on the wagered amount for a day, a week, or a month..

Session Limit. A limit on the amount of time in minutes spent logged into your personal account.

Cooling-Off Limit. You can set a Cooling-Off Period for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated. Please note that in cooling-off mode all active bonuses will be forfeited.

Self-Exclusion Limit. You can set a Self-Exclusion Limit for 1 day, 1 week, 2 weeks, 1 month, 3 months, 6 months, 9 months, 3 years, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will be automatically re-activated.

Self-exclusion upon request. You may contact our Support Team at [email protected] and inform us about your decision to stop gambling at the website for a certain period. We will take all measures to block your access to the website and make sure that you receive no promotional materials.


15. GOVERNING LAW

15.1 The Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of Curaçao. You irrevocably agree that subject as provided below, the courts of Curaçao shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the Agreement and any matter arising therefrom and irrevocably waive any right that it may have to object to an action being brought in those courts or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit the right of Stake to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.


16. EXTERNAL HELP

16.1 You may contact any of the following organizations for consultation and support:


17. PROTECTION OF MINORS.

17.1. The Casino only accepts players who are at least 18 years old; it uses all available methods to stop any attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the Website will be denied immediately.

17.2. However, we realize that due to a wide availability and nature of the Internet, people under the legal age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help to reach this goal. Please visit the following websites for more information:

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Bets.io is operated by Bet Entertainment N.V. and is licensed and regulated by the Government of Curaçao under the gaming license GLH-OCCHKTW0701272021.

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