Bets.io is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play we fully support Responsible Gaming.
Bets.io offers you options to help you to manage your play which include:
i. self- exclusion.
Bets.io provides self-exclusion procedure which allows you to close your Account for a specified period of time (minimum six months). At your request, we will prevent you from using your Account for a specific period, as determined by you. By choosing to self-exclude, we will remove you from all active marketing communications and return any positive balance of funds to you. During the period of self-exclusion, it will not be possible to reopen your Account.
ii. deposit/entry limits;
You can set a deposit limit on your Account referring a period of time. You can also set a deposit limit per transaction. You may choose to increase your limit on your account; this will take 24 hours to come into effect. For details on how to set up a deposit limit, please contact us at [email protected], or via live chat. Any confirmed reductions to your deposit limit will have immediate effect.
iii. time - outs;
If you wish to take a break from playing, you can apply a 'Time-Out' to your Account for the chosen period. When you set a Time-Out, we will close your Account for the specified period. To set a Time-Out on your Account, please contact us at [email protected], or set up the Time-Out in our website. At the end of your Time-Out period, your Account will automatically be reopened, and you will be able to login to your Account. For more details please read our Responsible Gambling Policy.
We will only send you promotional material where we are permitted by law to do so. You will have the opportunity to opt out in every promotional message which we send. You can also opt out from your player account.
Self-Exclusion; The Gaming Operator wants all our players to enjoy a fun and safe environment to play in. We do however recognise that gambling can be harmful for some. If you feel that the tools are not working for you and you wish to stop playing for a set time, we offer a Self-Exclusion option.
A customer can self-exclude by using the self-service self-exclusion functionality via the website or by contacting customer service.
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