Help page

Registration

• Can I register an account with you from my country?

  Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint Martin, French Polynesia, Wallis and Futuna, New Caledonia), the Netherlands, Israel, Lithuania, Dutch West Indies, Curacao, Gibraltar, Jersey. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that a player breaches this Restricted Countries policy.

• What information do I need to provide upon registration?

  The only data you need to provide is a valid email address and set up a strong password for your account.

• How do I create an account?

  All you need to do to get started is look for the 'Sign Up' button and fill in all the required fields, then you'll receive an email where you can verify your email address to complete the registration.

• Can I have more than one account?

  No, it is only allowed to open one account during your lifetime, even if an old account is closed down, you would have to request this one to be reopened as no new accounts can not be created.

• Can I change my email address if I entered it incorrectly upon registration?

  No, unfortunately, it's not possible to change the email address you created your Bets.io account with.

Secure & Access

• How can I make sure my account is fully protected?

  There are a few steps you can take to make sure that your account is as safe as it can be.

  Make sure you are using a different password for bets.io than your email account connected to your bets.io account or any other site you are using.

  Do regular virus scans on your computer to ensure no malicious programs such as keyloggers that can gather your secure information are hiding on your computer.

• Why can’t I log in?

  Sometimes you need to clear cookies and cache on your browser, and the problem goes away. Also, make sure to input the only username instead of email during the log in, it’s a common mistake.

• How can I access my account, if I lost my phone?

  You'll have to change your password. In order to do that, email our support team and request the "Reset Password Instructions". Our team will help you change the password as soon as possible.

• I forgot my password. What can I do?

  Forgot your password? No worries, it can happen to the best of us. The quickest way to create a new password is by clicking 'Forgot Password'. We will then send you a password reset email that will enable you to create a new password for your Bets.io account.

• Why do I need email verification?

  You won’t be able to withdraw your funds if the address is not verified.

  You won’t be eligible to claim any free spins or bonuses.

  You won’t receive any ongoing promotions and/or promotional emails.

  Our team won’t be able to get in touch with regarding unsolved issues.

• Am I required to upload documents and why?

  Our top priority is to make sure that we keep all our players safe and we take this very seriously. If you are playing with cryptocurrencies such as Bitcoins you will not have to provide documents as a standard. However, we do reserve the right to carry out additional verification if we believe any suspicious or fraudulent behavior has occurred on your account.

• How can I track the status of my documents?

  You may refer to the Documents tab to see the actual account status. All the needed information will be shown on the same page, where you upload the pictures.

Deposits & Withdrawals

• What payment systems are available at your casino?

  Only crypto deposits are available in our casino.

• What does mBTC mean?

  mBTC is the short abbreviation for “millibitcoin”. mBTC is one-thousandth of Bitcoin. 1 mBTC = 0.001 BTC

• Can I play with FIAT currencies? (USD, EURO, etc.)

  FIAT currencies are not available in Bets.io.

• Can I buy or exchange cryptocurrencies on Bets.io?

  Unfortunately, we don’t provide the sale of cryptocurrencies, but you can easily purchase them on websites such as coinbase.com or bitstamp.net. Same for the coin exchanges.

• Why do I see BTC during the play and in my account instead of what I deposited? (ETH, LTC, etc.)

  Balances on Bets.io are automatically shown in BTC currency to simplify the understanding of funds, which means that bets are made in BTC equivalent and winnings are converted back to the currency you actually deposited into your balance. While enjoying any of our games, the section that provides information about your funds will automatically show your cryptocurrency - converted into Bitcoin (according to the current rates).

• Does Bets.io have a minimum deposit requirement?

  The minimum deposit limit on the website is 0,0006 BTC, 0,04 BCH, 0,014 ETH, 0,14 LTC, 2200 DOG, 20 USDT.

• How long does it take to withdraw funds?

  Usually, the withdrawal process is up to 10 minutes. But sometimes it goes through a standard security check until it is verified from our side. This is due to safety reasons for both parties involved. Should there be an issue, our support team will inform you instantly.

• Does Bets.io have a minimum withdrawal requirement?

  The minimal amount of withdrawal is 0.0015 BTC, 0.1 BCH, 0.035 ETH,0.35 LTC, 5500 DOGE, 50 USDT.

• What are the requirements for making the withdrawal?

  There are several requirements:

  Minimal withdrawal amount:

  The minimum withdrawal amount is 0.0015 BTC, 0.1 BCH, 0.035 ETH,0.35 LTC, 5500 DOGE, 50 USDT. The system rejects all requested cashouts that are less than this value.

  3х/10х wagering requirement:

  As stated in our rules, before the withdrawal, you must wager deposits 3 times in slots or 10 times in live games.

  Daily limit:

  Our daily withdrawal limit is 0.09 BTC, 6 BCH, 2.1 ETH,21 LTC, 330 000 DOGE, 3000 USDT. Upon reaching the daily withdrawal limit, the cashout will be rejected.

  Verification:

  In most cases, we don't request verification as players are using crypto only. But still, there are too many bonus abusers and other players who try to execute fraudulent activities.

  General cases when we ask the player to verify the account:

  Hits (from 0.15 BTC, 10 BCH, 3.5 ETH,35 LTC, 550 000 DOGE, 5000 USDT)

  Double spends attempts

  Duplicated accounts

  Fraudulent activity

  We decline or approve withdrawals within 10 minutes, the rest of the time takes the processing of the payment system.

• How can I withdraw my funds?

  There is a simple process you need to complete in order to withdraw funds from your account. First thing you do is visit your account balance page. Click the "Cashout" button and Input the amount you want to withdraw. For convenience, you can click X/2, which will let you withdraw half of your balance, or "ALL", which will transfer all of the funds to your wallet.

• What currencies does Bets.io support?

  Bets.io currently supports payment and gameplay in the following currencies: BTC (Bitcoin), BCH (Bitcoin Cash), LTC (Litecoin), ETH (Ethereum), DOGE (Dogecoin), USDT (Tether).

• Can I play with multiple currencies and how do I add a currency?

  Unfortunately, you can only use one currency in the game, however, you can add another currency in your profile (deposits section) by the following link: https://bets.io/profile/wallet/balance

Gambling responsibilities

• Can I set up gambling limits for my account?

  Indeed, we offer a variety of different options from our limit page that you can set up to control your gambling. We offer the following limits here:

  Loss limit, stops play after x amount of losses has been made in the set currency per day/week/month.

  Wagering limit, tracks how much has been played for in set currency and stops play when x amount is reached per day/week/month. Please note that you can easily wager for example 2200 DOGE without your actual balance changing all too much.

  Session limit, sets a limit on how long you can play in one go before you are logged out from the site, you will be able to log back in once again to play a new session

• Can I delete my account?

  You can close your account by contacting live-chat or email [email protected]

Casino & Games

• General Questions

  • What is the wagering requirement?

    The wagering requirement is the amount that you have to bet in total before you can withdraw the Bonus. The wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings.

    For example: I am given a 20 USDT Casino bonus with a 10x wagering requirement.

    If you have a 10x wagering requirement, it means you must play through the amount of bonus you received 10 times (200 USDT) before you can withdraw.

  • Why are my free spins invalid?

    The code for free spins activation is valid for 2 days and you have extra 2 days for its activation in your profile. If you fail meeting this time, free spins will expire.

  • What does max win mean?

    Max win means the maximum amount that you can win from free spins. All the winnings that are higher the specified amount will be cut.

  • What if I missed my bonus and didn't activate it on time?

    Unfortunately, according to the rules, if the bonus was not activated on time, we cannot restore or reissue it.

  • I'd made a deposit but the bonus was not credited. What's wrong?

    We ask you to pay attention in advance about the condition of the minimum required deposit to receive a bonus and the need to enter a bonus code in order to activate it. Otherwise, please contact the chat or email [email protected] before making any bets.

  • Why didn't I get the next series of free spins of my Welcome bonus?

    If the next series of free spins has not been credited, then we would like to ask you to contact the chat or by the following email: [email protected]

  • Why can't I choose any game or bet more than / amount / while playing with an active bonus?

    The casino has protection against overbetting or playing restricted games. If a player tries to place a bet that exceeds the maximum allowed betting amount during the bonus wagering, the system will cancel the bet. If a player tries to enter a game, which can’t be played with the bonus money, access to this game will be denied.

  • Why can I only play demo games?

    If you are only able to play demo games, you have not yet been verified to play on our casino. To play live and with real FUN, you must have a verified account. To get your account verified, click JOIN, then create your account and the casinos accept terms and conditions. Please see the walkthrough here for further information on these areas and find specific information on each area elsewhere in this FAQ.

  • What is the activation period for free spins?

    According to our T&C, the activation period for free spins is 2 days, you also have 2 days in order to wager them.

  • Does the wager count for all the balance amount along with the bonus or only for the bonus part?

    The wager is counted only for bonus money

  • When I make a deposit for a deposit bonus, when will the wager start?

    The wager is counted for bonus money.

    When the bonus money bets are made, then the wager will be counted.

  • Does having a bonus affect my game play? (max bet, no cashouts on active, max cashout on NDB, some games not allowed)

    The above mentioned rules applies for all bonuses that we have at Bets.io. We also have what is called a “no deposit bonus” which has a maximum withdrawal that is allowed to make from winnings of such a bonus. This limit is 0.003 BTC, 0.2 ETH, 0.07 BCH, 0.7 LTC, 11 000 DOGE, 100 USDT.

  • I don't want to receive any bonuses, what should I do?

    You can opt-out of receiving the welcome package into your profile ( Promo tab). If you don't want to receive bonuses at all, you can contact the chat directly or inform us of your decision by the following email address: [email protected]

  • Do all games contribute towards the wagering requirements?

    Not all games are made equal when it comes to wagering a bonus, unfortunately. The following slot games do not contribute to the wagering: ///

• Welcome 1st deposit bonus

  • What are the conditions for receiving this bonus?

    Only new players can receive a welcome bonus. Please note that activation of bonuses is allowed only once from one computer, one IP address, one actual address and one person.

    To receive a 100% welcome bonus up to 5 BTC, you should make the first deposit (only the first one in a row at all) without any bonus code. The minimum required deposit for this bonus is 0.0006 BTC, 0.04 BCH, 0.014 ETH, 0.14 LTC, 2200 DOG, 20 USDT.

    To receive a 100% welcome bonus up to 5 BTC + 300 FS, you should make the first deposit (only the first one in a row at all) without any bonus code. The minimum required deposit for this bonus is 0.0015 BTC, 0.1 BCH, 0.035 ETH, 0.35 LTC, 5500 DOG, 50 USDT.

  • What is the period for wagering?

    The wagering requirements for the welcome bonus (100% up to 5 BTC + 300 FS) should be met in 7 days.

    The wagering requirements for the welcome bonus (100% up to 5 BTC) should be met in 2 days.

  • What are the maximum winnings for Welcome 1st deposit bonus?

    There's no max win for the cash bonus, only for free spins winnings, which are limited to 0.003 BTC, 0.2 ETH, 0.07 BCH, 0.7 LTC, 11 000 DOGE, 100 USDT.

• Welcome 2nd deposit bonus

  • What are the conditions for receiving this bonus?

    Just make a minimum deposit of 0.0006 BTC, 0.04 BCH, 0.014 ETH, 0.14 LTC, 2200 DOG, 20 USDT without bonus code and the bonus will be automatically added to your deposit. Pay attention that this bonus is issued only on the second deposit you make in the casino.

  • What is the period for wagering?

    Wagering requirements for this bonus should be met in 7 days. Otherwise, the bonus and all the winnings received from wagering the bonus will be forfeited.

• Welcome 3rd deposit bonus

  • What are the conditions for receiving this bonus?

    Just make a minimum deposit of 0.0006 BTC, 0.04 BCH, 0.014 ETH, 0.14 LTC, 2200 DOG, 20 USDT. without bonus code and the bonus will be automatically added to your deposit. Pay attention that this bonus is issued only on the third deposit you make in the casino.

  • What is the period for wagering?

    Wagering requirements for this bonus should be met in 7 days. Otherwise, the bonus and all the winnings received from wagering the bonus will be forfeited.

• Monday Reload Rebel

  • What are the conditions for receiving this bonus?

    Depending on the number of deposits made over the last 7-day period you get the level with corresponding bonuses attached. Only deposits that were made from 00:00 UTC Monday till 23:59 UTC Sunday are taken into account.

    To activate Monday Reload Rebel you should make the minimum required deposit for this bonus that is 0.0006 BTC, 0.04 BCH, 0.014 ETH,0.14 LTC, 5500 DOGE, 20 USDT.

  • What time can I get it?

    Reload Rebel bonus can only be issued on Mondays 00.00 UTC time.

  • What are the maximum winnings for Monday Reload?

    There's no max win for this bonus, only wager requirements.

  • What is the minimum required amount to activate the bonus?

    The minimum deposit amount for activating this bonus is 0.0006 BTC, 0.04 BCH, 0.014 ETH,0.14 LTC, 5500 DOGE, 20 USDT.

  • Where do I need to enter the bonus code to activate Monday Reload?

    No bonus code is required, any bonus code will cancel this bonus.

  • What is the period for wagering?

    Wagering requirements for this bonus should be met in 7 days; otherwise, the bonus and all the winnings received from wagering the bonus money will be forfeited.

  • Where can I activate my reload?

    The bonus will automatically be added to the first minimum required deposit made. The minimal deposit amount for activating this bonus is 0.0006 BTC, 0.04 BCH, 0.014 ETH,0.14 LTC, 5500 DOGE, 20 USDT.

• Wednesday Red Carpet Superstar

  • What are the conditions for receiving this bonus?

    Depending on the sum of deposits you accumulate over last 7-day period you get the level with corresponding amount of free spins. When calculating this bonus only deposits made from 00:00 (UTC) Wednesday till 23:59 (UTC) Tuesday are taken into account.

  • How do I get my free spins?

    Free spins will be automatically added to your account after making minimal required deposit on Wednesday. No code is required to activate them.

  • What is the period for wagering?

    Wagering requirements for this bonus should be met in 7 days. Otherwise, the bonus and all the winnings received from wagering the bonus money will be forfeited.

• Friday Cashback King

  • What are the conditions for receiving this bonus?

    The bonus amount is calculated on the basis of the net result in all slot games for the previous 7 days. Only bets that were made from 00:00 (UTC) Friday till 23:59 (UTC) Thursday are taken into account.

  • What is taken into account when calculating cashback?

    Only slots games' losings are counted; live, table and other games are excluded from this promotion; bets made with bonus part aren't counted.

  • What does 0x wager mean?

    0x wager means that you can withdraw bonus money without wagering the bonus..

  • Where do I need to enter the bonus code to activate my Cashback King?

    No bonus code is required, it will be automatically added to your 'Bonuses' section.

  • What is the period for wagering?

    Wagering requirements for this bonus should be met in 7 days; otherwise, the bonus and all the winnings received from wagering the bonus money will be forfeited.

  • What is the maximum winnings for Cashback King?

    There is no max win amount after the wagering requirements are met.

  • Сan I get the bonus later or earlier than Friday?

    Unfortunately, the bonus cannot be issued earlier or later than Friday, it can only be issued according to our rules.

• Sunday High Roller Royalty

  • What are the conditions for receiving this bonus?

    Depending on the single amounts you deposit over last 7-day period you get the level with corresponding amount of free spins. When calculating this bonus only deposits made from 00:00 (UTC) Sunday till 23:59 (UTC) Saturday are taken into account.

  • What time can I get it?

    The bonus is issued on Sunday, at 00:00 UTC.

  • What is the period for wagering?

    Wagering requirements for this bonus should be met in 7 days; otherwise, the bonus and all the winnings received from wagering the bonus money will be forfeited.

  • How do I get my free spins?

    You will receive an email from us with the promo code. Pay attention please that the code is valid only within 2 days. You should put it in your profile to get the free spins. Then, you'd have extra 2 days to activate them.

• 1st day of month Bets.io whale

  • What are the conditions for receiving this bonus?

    Depending on the total player’s wager amount made over a lifetime membership period you get the level with corresponding bonuses attached.

  • When can I get my bonus?

    Each 1st day of the month at 00:00 UTC the bonus will be added to your account automatically.

  • What is the period for wagering?

    Depending on the level received during the month, the wagering requirements are as follows:

    For levels 1-3(free spins bonus) the wagering requirements should be met in 7 days, for levels 4-6 (cash bonus) it should be met in 2 days; otherwise, the bonus and all the winnings received from wagering the bonus money will be forfeited.

  • What is the coupon activation period?

    The code for free spins activation is valid for 2 days and you have extra 2 days for its activation in your profile. If you fail meeting this time, free spins will expire.

  • Where do I need to enter the coupon to activate my Whale?

    The bonus code for activation is needed only for 1-3 levels. The bonus code should be entered here: https://bets.io/profile/promo/casino